SHIPPING POLICY

URBAN FEET SDN. BHD. provides reliable shipping services within Malaysia for both retail and wholesale customers.

1. Order Processing

Orders are processed within 1–3 working days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

Standard delivery: 2–5 working days (Peninsular Malaysia).
East Malaysia delivery may take 5–10 working days depending on courier service.
Wholesale or bulk orders may require additional processing time and will be confirmed upon order placement.

Delivery timelines are estimates and may vary due to external factors.

3. Shipping Charges

Shipping fees are calculated based on:

Delivery location
Package weight and size
Type of order (retail or wholesale)

Free shipping promotions may be offered periodically, subject to minimum purchase requirements.

4. Order Tracking

Where available, tracking numbers will be provided via email once your order has been dispatched.

5. Failed Delivery

Customers are responsible for ensuring accurate delivery details. If delivery fails due to incorrect address or unavailability:

Additional redelivery charges may apply.

6. Delays and Liability

We are not responsible for shipping delays caused by:

Courier service disruptions
Natural disasters
Public holidays
Customs or regulatory issues

However, we will assist customers in tracking and resolving delivery issues where possible.

7. Contact Information

For shipping enquiries, please contact:

URBAN FEET SDN. BHD.
Email: urbanfeet1@outlook.com
Phone: (+60)10-434 6396
Business Address: No 53, First Floor, Lorong Bunga Ros 1, Taman Bunga Ros, 32000 Sitiawan, Perak, Malaysia.