PRIVACY POLICY

URBAN FEET SDN. BHD. (Registration No. 202501059977 / 1661383-K) (“Company”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information in accordance with applicable Malaysian laws and regulations.

1. Collection of Personal Information

We may collect and process the following types of personal information:

Full name
Contact number
Email address
Billing and shipping address
Payment information
Purchase history
Communication records when you contact us
Any other information voluntarily provided through forms, enquiries, or registrations

Personal information is collected when you:

Place an order through our website
Contact us via email or phone
Submit enquiries for wholesale or retail purchases
Subscribe to newsletters or promotional updates

2. Purpose of Collecting Information

Your personal information may be used for the following purposes:

Processing and fulfilling orders
Verifying payments
Arranging shipping and delivery
Responding to customer enquiries
Managing wholesale partnerships
Sending updates, promotions, or service notifications
Improving website functionality and user experience
Complying with legal and regulatory requirements

We will only collect and use your personal information for lawful and relevant business purposes.

3. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may disclose your information to:

Payment gateway providers
Courier and logistics companies
IT service providers
Professional advisors (if required)
Government or regulatory authorities when legally required

All third parties are required to maintain confidentiality and data protection standards.

4. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, misuse, alteration, or disclosure. While we strive to protect your data, no online transmission or storage system can be guaranteed as completely secure.

5. Cookies and Website Analytics

Our website may use cookies and tracking technologies to enhance user experience, analyze website traffic, and improve our services. Users may disable cookies through browser settings, though certain website features may be affected.

6. Access and Correction

You have the right to request access to your personal information and request corrections if necessary. Requests can be made via email at urbanfeet1@outlook.com.

7. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.